Regarding responses to inquiries

• Our team does its best to reply to inquiries in a timely manner, but responses may take longer depending on the content of the inquiry and other circumstances.
• When submitting an inquiry, please fill out the Email Address field with the email address you would like us to send our response to.
• Please use the same email address when sending inquiries to avoid confusion.
• We do not provide phone support.
• We will only send our response to the email address entered in the Email Address field. To ensure you receive our response, please confirm that you can receive emails from the "@mixi.com", "@xflag.com", and "@xflag.jp" domains.
• Please send your inquiry in English.
Please review our Terms of Service and Privacy Policy.